Learn how to install firmware needed to access files, videos and photos remotely from My Cloud Home.*END
Western Digital updates My Cloud Home firmware to improve security and reliability.
Firmware versions 9.4.1-101 and above addresses critical vulnerabilities.
As of June 15th, 2023, devices on firmware below 9.4.1-101 will not be able to connect to cloud services.
Data cannot be accessed until it is on the latest firmware.
If device is updated to firmware 9.4.1-101 or above, the drive is ready to be used.
Update to the latest firmware.
- Power off to shut it down.
- Remove the power cable.
- Wait 10 seconds.
- Connect the power cable.
- Make sure it is connected to the internet.
The firmware update should happen within the next 24 hours.
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