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Steps to Install My Cloud Home Critical Firmware Update for Remote Access

Western Digital updates My Cloud Home firmware to improve security and reliability.
Firmware versions 9.4.1-101 and above addresses critical vulnerabilities.

As of June 15th, 2023, devices on firmware below 9.4.1-101 will not be able to connect to cloud services.
Data cannot be accessed until it is on the latest firmware.

If device is updated to firmware 9.4.1-101 or above, the drive is ready to be used.
Update to the latest firmware.

  1. Power off to shut it down.
  2. Remove the power cable.
  3. Wait 10 seconds.
  4. Connect the power cable.
  5. Make sure it is connected to the internet.
    The firmware update should happen within the next 24 hours.
 

 

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Answer ID 50808
Published 06/09/2023 04:25 AM
Updated 04/02/2025 01:47 AM

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