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How To Turn On iOS Files App for My Cloud Home


View the Use of Third-Party Software or Websites disclaimer.
 

Requirements

 
 

Turn On Files App


The My Cloud must be setup right.


 
  1. Open Files App.

  2. Tap Browse.

  3. Tap Edit.

  4. Tap My Cloud Home.
    Make sure it is on.

  5. Tap Done.
 

Browse Files

 
  1. Open Files App.

  2. Tap Browse.

  3. Tap My Cloud OS 5.

  4. Tap folder names.
 

Manage Files


STOP Critical:

Deleting a file is final.
There are no popups, or warning messages.


 
  1. Press and hold on the file or folder.
    This will show to the options menu.

  2. Tap Quick Actions.
    This will show more..

  3. Select and option.
    Follow the steps on the screen.

Need more help?
Apple Article HT206481: Find Files on your iPhone or iPad in the Files App
 

Features and Limitations

 

File Actions

  • Thumbnail Preview
  • Browse
  • Download
  • Open
  • Upload
  • Copy
  • Rename
  • Edit
  • Delete
  • Duplicate
  • File Info
  • Tags


Limitations

  • Uses cellular data if the mobile device is not on Wi-Fi.
  • View files in Public share is not supported.
  • Switching between multiple devices is not supported.
  • It will connect to the current device.
  • Upload or download of large size files may show an error at first.
  • Search by folder name. (limited to recent files only)
  • Opening folders with more than 3,000 files or folders.
  • Passcode support for the My Cloud Home app is not supported.
  • Syncing tags and colors.
  • No error message on modify content from read-only share. (file is unchanged)
  • Recover of deleted My Cloud files from the Recently Deleted menu.
  • Moving files between different My Cloud devices. (Copy is OK)
  • X3F and KDC image formats are not supported.
  • Edit RAW images in Files app is not supported.
  • Folder shares may be blank when using Files app below iOS 11.3 or iPad Mini gen 1 & 2.
  • Rename of special character in the name is not supported.
  • Rename from search result is not supported.
  • Moving or duplicating 30+ files at once is not supported.
Details
Answer ID 28862
Published 11/04/2019 10:59 PM
Updated 04/02/2025 08:11 AM

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