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Steps to Fix SanDisk MP3 Player Not Seen on Windows or macOS


Reset the Player

This will reset a player that may be frozen.
It WILL NOT delete any content.

  1. Press and hold Power/Center Select button for about 20 seconds.
  2. Release Power/Center Select button.
  3. Press Power/Center Select button again to turn on the player.

Format



STOP Critical:

The process is Data Destructive and cannot be undone.
ALL THE DATA ON THE DRIVE WILL BE LOST!


To format the player:
Go to Settings --> System Settings --> Format.


Troubleshooting on Windows and macOS


SanDisk MP3 players work as an external storage when connected to Windows or macOS.
Refer to the article below for more troubleshooting steps.

Need more help?
Answer ID 50233: Resolve USB Flash, External Drive, and Memory Card Reader Not Detected by Windows or macOS Guided Assist

Warranty Replacement


If the above steps do not resolve the issue back up the data and request a replacement.

Need more help?
Answer ID 10336: Steps to Get a SanDisk Warranty Replacement for a Product, Power Supply, or USB Cable

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Details
Answer ID 35042
Published 09/13/2022 12:18 PM
Updated 09/26/2024 02:33 PM

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