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Guided Assist Answer ID 12455: Cannot Find USB Flash, External Drive or NAS on Windows or macOS |
Description
The internal drive is not seen in a third-party NAS or enclosure.
Resolution
View the Use of Third-Party Software or Websites disclaimer.
- Make sure the drives are compatible with the NAS.
Check your vendors list if not listed below.
- Power cycle the NAS.
- Ensure the drives are firmly seated into the drive slots.
- Move the drive into a different drive bay or empty slot.
Critical:
Moving drives around in an active RAID can potentially corrupt data.
Power OFF and NAS before moving drives. - Check the NAS for driver and firmware updates.
- Insert the drive into a desktop computer using a SATA cable.
Use a Powered SATA to USB docking station if a laptop is used.
The USB Port of a laptop may not provide enough power for a 3.5" drive when using a non-powered SATA to USB Cable. A docking station or connector can cause problems with drive detection and testing. - Test the drives for errors.
Need more help?
Answer ID 12452: Check Drive for Errors or Failure on Windows and macOS
Drive Test OK?
Contact the NAS vendor for support and help.
Drive Test NOT OK?
Replace the drive if in Warranty.
Need more help?
Answer ID 10336: How to Get a Warranty Replacement, Obtain a Power Supply, or USB Cable for a WD Product
Data Recovery
IMPORTANT:Western Digital does not perform data recovery services.
Contact one of our Data Recovery Partners.
Any agreement you may reach with the service provider is a matter between you and the service provider.
Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it.
Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
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Western Digital Warranty Policy
