Steps to Resolve a My Cloud Not Entering Sleep or Standby Mode

Description

It does not enter sleep or standby mode.
This can be caused by:

Cloud Service turned on.
iOS or Android mobile apps.
Firmware updating.
macOS Power Nap queries (default = enabled).
SMB (Samba) queries by computers on the network.
Network, Router, ISP queries.
Third-party apps installed.
Third-party Network, Anti Virus, Malware software.
Third-party backup software.
Smart TV network queries.
File system errors.
Hard drive errors.

Resolution

Use these steps to troubleshoot.
Try one at a time.
Test again before doing the the next step.
Make sure it is on the latest firmware.
Features and options will vary by model and Firmware. (OS 3 vs OS 5)

Remote Access

Turn off Cloud / Remote Access.
Reboot.

Third-Party Apps

Turn off third party apps.
Reboot.

Need more help?

USB Drives

Safe eject and remove from the My Cloud.
Reboot.

Product Improvement Program (PIP)

Turn it off..

Click the Circled Question Mark .
It is on the right hand side of the dashboard next to the Alerts and Logout.
Click Support.
Scroll down.
Turn off Product Improvement Participation.

Backups and Safepoints

Turn off all My Cloud backup jobs and Safepoints.
Stop Windows, macOS and third-party app backups going to it.

General Settings

Turn these off.

Settings -> General

NTP Service
Remote / Cloud Access
USB Content Availability
Dashboard Cloud Access
Power Schedule
Time Machine Backup
Analytics opt-in (Do not share)

Networking

Turn these off.

Settings -> Network

SSH
FTP
AFP Service
NFS Service
WebDav Service
SNMP
Dynamic DNS
Network UPS
All Windows Services
Remote Services
Network UPS

Media (OS 3 Only)

Turn these off.

Settings -> Media

DLNA Media Server
iTunes Server

Utilities

Turn off these.

Settings -> Utilities

Extended Logging
Flash System LED

Notifications (OS 5 Only

Turn these off.

Settings -> Notifications

Alert Emails
SMS

Firmware Update

Turn this off.

Settings -> Firmware Update

Enable Auto Update

WD Software and Apps

Stop all access.

WD Smartware
WD QuickView
WD Access
WD Sync
WD Acronis True Image
Mobile App
Stop Auto-Backup

Windows, macOS and Third-Party Software

Stop all access to the My Cloud

Windows Backup
macOS Time Machine
macOS Power Nap
Network and File scanning software
Anti Virus, Malware Scans
Any software that can access the network

macOS AFP and Power Nap

Power Nap is on by default.
It will query the My Cloud once an hour when macOS is in a low power state and Time Machine is turned on..

Need more help?
Apple Article: How Power Nap works on your Mac

Router and Network Connection

Remove the network cable.
Power off the router.

Reset and Restore My Cloud

Do this as a last step.