Resolve Power LED Blinking White, Blue, or Solid Amber on a My Cloud

Description

My Cloud is not found, cannot be detected, or accessed while the power LED is blinking.

A System Restore, reboot, or abrupt loss of power may take longer before it is ready to be used.
The file system check may be running or the reboot process may not have finished yet.

 

Power LED Table

 

Status	Code	Title	Power LED
Critical	1020	System Shutting Down	Blink Blue
Warning	1037	System Not Ready	Blink Blue Blink White Solid Amber
Informational	2024	Downloading Firmware Update	Blink Blue
Informational	2026	Installing Firmware Update	Blink Blue
Informational	2032	System is in standby mode	Pulse Blue
Informational	2033	System Rebooting	Blink Blue
Informational	2020	System Shutting Down	Blink Blue

Need more help?
Answer ID 17203: LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud

Resolution

Power Cycle (No Power Button)

 

1. Remove the Power Supply from the power source.
   Wait 3 minutes.


2. Connect the Power Supply to the power source.


3. Press the power button.
   This will power up the My Cloud.

 

Power Cycle (2 and 4 Bay with Power Button)

 

1. Press and hold the power button.
   Wait for all LED to turn off.


2. Remove the Power Supply from the power source.
   Wait 3 minutes.


3. Connect the Power Supply to the power source.


4. Press the power button.
   This will power up the My Cloud.

 

Always Blinking White, Blue or Solid Amber LED

• The file system check is still running or stalled if the power LED is blinking white, blue or solid amber.
  It is not ready to be used.
  There could be file system or hardware errors.


• The file system check MUST BE allowed to completed
  PLEASE WAIT!.


• IMPORTANT:

  Doing a System Restore or power cycle will force the file system check to start from the beginning.
  The process can take up to a few or more days depending on the size of the drive, content and data.



 

 

Warranty Replacement and Data Recovery

Need more help?
Answer ID 33498: Western Digital Warranty Replacement and Data Recovery

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