How to Rebuild Twonky DLNA Media Server Database on My Cloud OS 3

My Cloud OS 3 has reached its end of support life cycle.
Update to My Cloud OS 5.

Need more help?

• My Cloud OS 3 End of Support
• WDC 21004 Recommend Upgrade to My Cloud OS 5
• Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
• Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5
• Answer ID 28740: Western Digital Product Lifecycle Support Policy

Rebuild the Database

• Rebuilding the Twonky DLNA Database can take hours.
• Media may not work fully during this time.
• Using My Cloud during the rebuild can cause slow performance and access issues.
• Wait for the rebuild to finish 100% before accessing media.

1. Troubleshoot Media Server Database.
   
   Need more help?
   Answer ID 16724: My Cloud or Content Not Recognized by Smart TV, DVR or Media Player


2. Access the Dashboard.
   
   Need more help?
   Answer ID 27432: My Cloud OS 3: Access the Dashboard


3. Click Settings.
   
   


4. Click Media.
   
   


5. Turn Media Streaming OFF and then ON.
   
   


6. Click Rebuild.
   
   
   
   
   
   Media streaming is available once the index rebuild is complete.
   
   


 

Corrupted Database or Content

• A corrupted file could be the problem if rebuilding doesn’t work.
• Rebuilding won't fix issues caused by corrupted files.
• Remove the corrupted files or reset My Cloud to factory settings.

1. Move all files to another location.


2. Do a Quick or Full Factory Restore.
   
   Need more help?
   Answer ID 27437: My Cloud: System, Quick and Full Restore


3. Add a small amount of content.
   
   

   Adding corrupted content can cause issues with the Twonky DLNA Server.



4. Verify Twonky DLNA Server issues are resolved.


 

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